3 Signs Your Supplier Quality Program Needs a Tune-Up
- Chris Cantu
- Oct 4
- 1 min read
1. Rising Defect Rates or Quality Complaints
What to watch for: An increase in defective parts, failed inspections, or customer complaints tied to supplier components.
Why it matters: Poor quality from suppliers can lead to production delays, increased costs, and damage to your brand reputation.
What to do: Track metrics like Quality Acceptance Rate (QAR) and defect rates. If they’re trending downward, it’s time to reassess supplier performance and quality standards.
2. Missed Delivery Deadlines
What to watch for: Suppliers consistently delivering late or failing to meet agreed-upon timelines.
Why it matters: Late deliveries disrupt production schedules, increase inventory costs, and erode trust.
What to do: Monitor On-Time Delivery (OTD) rates. A drop below 90–95% is a red flag that your supplier management process needs attention.
3. Lack of Supplier Audits or Performance Reviews
What to watch for: No recent audits, limited performance data, or outdated supplier evaluations.
Why it matters: Without regular oversight, you risk missing early signs of decline in supplier capabilities or compliance.
What to do: Implement structured Supplier Performance Management (SPM) with clear KPIs, regular reviews, and collaborative improvement plans.
Chris Cantu
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